Refunds & Returns
Right of withdrawal, returns and refunds
Welcome to the section dedicated to the return and refund policies for Beakery products purchased on our website. Below you will find the applicable conditions.
Right of withdrawal (14 days)
If you are a consumer, you have the right to withdraw from the contract within 14 days from the date of delivery of the product, without having to provide any reason, pursuant to articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005). After notifying your withdrawal, you have an additional 14 days to return the product.
How to exercise the right of withdrawal
You can exercise your right of withdrawal in two ways:
- through the ONLINE WITHDRAWAL FUNCTION available in your customer account;
- by sending an e-mail to help@beakery.it within 14 days from the delivery date, indicating: purchaser's name; customer's address; order number and date; delivery date; description and quantity of items; desired solution (return or exchange); amount paid. If you wish, you can also indicate the reason, but you are not obliged to do so.
You will immediately receive an e-mail confirming receipt of the request, with shipping instructions.
Product condition
For return/exchange, the product must be returned intact, unused, in its original packaging, including any labels, seals and accessories. If the product is handled beyond what is necessary to establish its nature, characteristics and functioning, we may withhold an amount corresponding to the diminished value of the goods from the refund.
Hygiene conditions
Pursuant to art. 59, letter e) of the Consumer Code, sealed products which, once opened after delivery, are not suitable for return for hygienic or health protection reasons are not subject to return/exchange. Opened cosmetics or those with a broken seal cannot therefore be returned; intact and sealed products can still be returned within 14 days.
Exclusions
The right of withdrawal does not apply after the 14-day period. It also does not apply to the purchase of Gift Cards, the amount of which will not be refunded. Beakery reserves the right to refuse returns of products that do not comply with the conditions indicated above (for example, opened products falling under the hygiene exception).
Refund
In case of withdrawal, Beakery will refund all payments received, including standard shipping costs incurred for sending the order. The customer will bear the shipping costs for returning the product, in addition to any supplement if a more expensive delivery method than the standard one offered was chosen at the time of purchase. The refund will be made within 14 days using the same payment method chosen for the purchase; we may suspend the refund until receipt of the returned product or until proof of shipment of the return by the customer. We will send you a confirmation email once the refund has been processed.
Exchange
In case of exchange, Beakery will provide you with instructions on how to return the original product and ship the new one, and you will receive an email with the new tracking number. Return shipping costs are borne by the customer: no prepaid or free return labels are provided.
Defective or non-compliant products
If you receive a defective, damaged or different product from what you ordered, please contact us at help@beakery.it and we will find the best solution together. Defective products are covered by the 24-month legal warranty of conformity provided by the Consumer Code. We invite you to promptly report any defects to us.
Illustrative photo
We may ask you for a photo of the product's condition before proceeding with the return/exchange.
Tips
- Immediate verification: upon receipt of the product, check it to ensure it complies with the order and is free from defects.
- Retain packaging: keep the original packaging until you are sure you want to keep the product.